Refund policy

We have a 30-day return policy, new items may be returned for a refund or exchange within 30 days of the original purchase as long as they are still sealed and undamaged.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@moonsafarirecords.com. Please note that returns will need to be sent to the following address

Suite 3 / Unit 601 a, 7 Help Street Chatswood NSW 2067 Australia

You can always contact us for any return question at info@moonsafarirecords.com. Items sent back to us without first requesting a return will not be accepted.

 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@moonsafarirecords.com.

 

Returns

Please inspect your order upon receipt and contact us immediately if your item is damaged in any way on delivery or incorrect . You can contact us at info@moonsafarirecords.com and we will provide details on how to arrange a suitable remedy like return, exchange or refund.

We can accept returns for unwanted New items provided they are returned within 30 days of the original purchase, unopened and unused and in all original packaging. If the return is of the customer’s choice (ie. the item is no longer wanted or it was ordered incorrectly), the cost of return postage will be covered by the customer.

For all returns, please obtain proof of postage and tracking when sending these back to us as we cannot be held responsible for items that lost in post.